Shipping & Handling

Shipping & Handling – eforexstore.com

At eforexstore.com, we want your Standing Desk, Monitor Arm, or Keycap Sets to arrive safely, quickly, and without hassle. This page explains everything you need to know about our shipping and handling process.

1. Processing Time (Handling)

Before your order ships, we need time to prepare it. This is called processing time.

Order Type Processing Time
Standing Desks 2–4 business days
Monitor Arms 1–2 business days
Keycap Sets 1–2 business days
Mixed orders (multiple product types) 2–4 business days

⏱️ Business days: Monday through Friday, excluding public holidays.

Once your order has been processed and packed, you will receive a shipping confirmation email containing your tracking number.

2. Shipping Methods & Carriers

We partner with trusted carriers to deliver your orders worldwide, including:

Region Carriers We Use
United States USPS, UPS, FedEx, DHL
Canada Canada Post, DHL, UPS
United Kingdom Royal Mail, DHL, Evri
Europe DHL, DPD, La Poste, GLS
Australia / New Zealand AusPost, NZ Post, DHL
Rest of World DHL, FedEx, local postal services

The carrier assigned to your order depends on your location, the size/weight of your package, and the shipping method you select at checkout.

3. Shipping Rates

Shipping rates are calculated at checkout based on:

  • Your shipping destination

  • The weight and dimensions of your order

  • The shipping method selected

Typical rate ranges (estimates):

Region Standard Shipping (5–12 days) Express Shipping (2–5 days)
United States $5–$15 $15–$35
Canada $8–$20 $20–$45
United Kingdom $8–$18 $18–$40
Europe $10–$25 $25–$50
Australia / New Zealand $12–$30 $30–$60
Rest of World $15–$40 $40–$80

💡 Note: Standing Desks are heavier and larger than Monitor Arms or Keycap Sets. Shipping rates for Standing Desks will be at the higher end of these ranges.

Free Shipping: We offer free standard shipping on orders over $150 USD (where available).

4. Delivery Time Estimates

Once your order has shipped, estimated delivery times are as follows:

Region Standard Shipping Express Shipping
United States 5–10 business days 2–4 business days
Canada 7–12 business days 3–5 business days
United Kingdom 7–12 business days 3–5 business days
Europe 7–14 business days 3–6 business days
Australia / New Zealand 10–15 business days 4–7 business days
Rest of World 12–20 business days 5–10 business days

⚠️ Please note: These are estimates, not guarantees. Actual delivery times may vary due to:

  • Customs clearance delays

  • Severe weather conditions

  • Postal strikes or carrier disruptions

  • Incorrect shipping address provided by customer

5. Order Tracking

Every order receives a tracking number once shipped. You can track your package using:

  1. The link in your shipping confirmation email

  2. The carrier's official website (enter your tracking number)

  3. Our Track Your Order page

Tracking updates may take 24–48 hours to appear after you receive your tracking number. This is normal – the carrier needs time to scan your package into their system.

For more details, please visit our Track Your Order page.

6. Customs, Duties & Taxes (International Orders)

For orders shipped outside of our warehouse country, your package may be subject to:

  • Import duties

  • Customs fees

  • Value Added Tax (VAT)

  • Handling fees

Who pays these fees?

Fee Type Who Pays
Customs duties Customer
Import VAT / GST Customer
Brokerage / handling fees Customer

📦 Important: We are not responsible for any customs fees, duties, or taxes imposed by your country. These are not included in the price you paid on eforexstore.com.

To avoid surprises: Please check with your local customs office before ordering to understand potential charges. If you refuse to pay customs fees and the package is returned to us, we will refund your order minus original and return shipping costs.

For EU customers: VAT may be collected at checkout depending on your location and our registration status. You will be informed during checkout.

7. Shipping Restrictions

We currently ship to most countries worldwide. However, there are some restrictions:

We do NOT ship to:

  • PO Boxes (for large items like Standing Desks)

  • Military APO/FPO addresses (varies by product size)

  • Sanctioned countries (as per international trade laws)

  • Some remote or rural areas (carrier limitations – you will be notified at checkout)

If your address is flagged as restricted during checkout, you will see an error message. Please contact us at eforexstore@outlook.com if you believe this is a mistake.

8. Lost or Stolen Packages

Lost in transit:

If your tracking status shows no updates for more than 10 business days beyond the estimated delivery date, please contact us. We will open an investigation with the carrier. If the package is confirmed lost, we will issue a full refund or send a replacement (your choice).

Stolen after delivery:

If your tracking shows "Delivered" but you cannot find your package:

  1. Check with neighbors, building management, or your local post office

  2. Look around your property (behind bushes, under mats, etc.)

  3. Wait 2–3 days – sometimes carriers mark "Delivered" early

We are not responsible for stolen packages after delivery confirmation. However, we will do our best to help you file a claim with the carrier. For high-value items, we recommend requiring a signature at delivery (available as an option at checkout for some regions).

9. Incorrect Shipping Address

You are responsible for providing a correct and complete shipping address.

If you realize you entered the wrong address:

  • Before processing: Email us immediately at eforexstore@outlook.com with your order number and correct address. We will update it if the order hasn't been packed yet.

  • After shipping: We cannot change the address once the package is with the carrier. If the package is returned to us due to an incorrect address, you will be responsible for the cost of re-shipping.

10. Split Shipments (Multiple Boxes)

If you order multiple items (e.g., a Standing Desk + Keycap Set), your order may arrive in multiple packages on different days. This is normal.

You will receive a separate tracking number for each package. Check your shipping confirmation email for details.

11. Damaged During Shipping

If your package arrives visibly damaged:

  1. Take photos of the box and the damaged product before opening (if possible)

  2. Do not discard the original packaging

  3. Contact us within 48 hours of delivery at eforexstore@outlook.com with:

    • Your order number

    • Photos of the damage

    • A brief description

We will arrange a replacement or refund as quickly as possible. For more details, see our Refund & Return Policy.

12. Contact Us

For any shipping-related questions, issues, or special requests, please contact us at:

📧 eforexstore@outlook.com

Please include your order number in every email for faster assistance.

We're committed to getting your order to you safely and on time. Thank you for choosing eforexstore.com!

– The eforexstore Team